Employee Spotlight: Nina Dela Paz

If you follow WCP on Instagram, you may already recognize Nina from past posts. While she is known for bringing a fun, energetic presence to WCP’s social media, that same upbeat spirit carries into her role at our Eugene division. Behind the scenes, Nina helps keep things running smoothly by answering calls, processing orders, and keeping her team smiling. With her strong work ethic and positive attitude we are proud to feature her in this Employee Spotlight.

Nina’s WCP Story

Nina’s official role at WCP is Customer Service and Merchandising, but she is always willing to jump in wherever help is needed. She often looks for ways to support other teams and collaborate across departments.

A typical day for Nina includes supporting customers by phone and email, helping account managers track down products, and assisting with will-call pickups. When rush orders come in, she steps in to help enter orders, pull items from the warehouse, and stage them for pickup. It is a fast-paced role that keeps her working closely with both customers and her team throughout the day.

More About Nina

Nina is originally from Guam, where she grew up before moving to Eugene in June of 2019. Outside of work, she enjoys spending time in nature and keeping things low-key. On her days off, you will often find her reading, listening to podcasts, catching a movie, or browsing the racks through Goodwill. Wherever Nina travels outside Eugene, she makes it a goal to check out the local Goodwills and Dollar Trees. It is her go-to way to explore a new place and uncover a few hidden gems.

Q & A with Nina

What is your favorite part of working at WCP?
My favorite part about working at WCP is the people (coworkers, customers, and vendors). My immediate coworkers are among the best people I know. The other departments/divisions are easy to work with and are always happy to help.

What is one lesson that your current position has taught you?
Communication is key. Getting all the information. Making sure I was communicating/following up with the customers, vendors, Account Managers, etc. I am very big on following up and following through.

Do you have any advice for new people in the industry who are just starting their careers?
Lean on your support team. Don’t feel like you have to do everything by yourself.

Can you share some of your favorite memories or stories from your time working at WCP?
We’re a close-knit team. But one of my favorite memories was when I first started. Joe preferred to handle things independently and I was still getting to know my role and how I could support him. Fast forward to today, it’s been rewarding to earn that trust and see our collaboration grow into such a strong partnership. Joe keeps me informed on his projects, values my input, and trusts me with pricing decisions.

Employee Compliments

“From day one, Nina has brightened our Eugene Division with her fun energy and positive attitude. She has a genuine eagerness to support our customers as well as our internal team.  Nina’s presence in our division makes every day and every customer interaction, better!” – Pete Moe, WCP Eugene Division Manager

“Nina is a great team member! Her dedication to providing outstanding customer service and always going above and beyond the call of duty sets her aside. She is always willing to help, not only with customers, but also with everyone else here at our division. She has a great sense of humor (dark humor included) which definitely keeps us laughing. She has great “Nina-isms” and she would tell you, “They just come from my brain thoughts”. We are very appreciative of her contributions to WCP.” – Brandon Hamilton, WCP Eugene Inside Sales

“Nina is a ball of energy in the best way possible. I don’t get to work alongside her often, but when I do, she is a team player, go-getter, and hilarious. Her bubbly personality is infectious. Whenever I visit the Eugene office to get social media content, I can always count on her, and the rest of the team, to make me laugh.” – Maddie Lambert, WCP Marketing Coordinator

“Nina is a ray of sunshine. She is friendly, positive, and customer focused. She asks questions, digs for answers, and adds that touch of humor that keeps the day upbeat.” – Jen Kimsey, WCP Portland Special Pricing and Rebate Coordinator

“Nina is all about “Winning the Day”! In her world at WCP, every challenge is an opportunity to succeed. She brings this amazing attitude with a great side of humor and laughter, not just in our office environment but with each one of our customers… She is a true asset to our team here in Eugene.” – Joe Housen, WCP Eugene Account Manager

Join the WCP Team

Want to work alongside great people like Nina? Visit wcp.link/jobs to explore current openings, learn about our benefits, and read more employee stories from across the company.